aligning digital excellence with luxury care
how we elevated beverly hills' exquisite dentistry's online presence to match their premium in-person experience
the personalized care experience that defines exquisite dentistry's approach in beverly hills
Contents
exquisite dentistry: a benchmark in luxury dental care
Nestled in the heart of Beverly Hills, Exquisite Dentistry isn't just a dental practice; it's a destination. Known for its spa-like atmosphere, high-end aesthetic treatments like veneers, and a clientele that includes high-profile personalities and celebrities, they had already mastered the art of exceptional in-person patient experiences (as shown in the image above). They came to Prism with a wealth of "ammunition": stunning professional photography, compelling patient testimonial videos, and a strong base of glowing online reviews.
Unlike businesses navigating ownership transitions, Exquisite Dentistry was firmly established. Their challenge was different: ensuring their digital "front door" conveyed the same level of luxury and seamlessness that patients experienced once inside.
the opportunity: bridging the digital-physical divide
Even with a strong reputation, there was a disconnect:
outdated digital first impression
Their existing website, especially on mobile devices, felt outdated. In a world where users are accustomed to the sleek design of apps like Instagram or the seamless functionality of Amazon, a clunky online experience can be jarring and erode trust, no matter how excellent the offline service.
brand incongruence
The digital touchpoints didn't fully reflect the high-end, meticulously curated experience Exquisite Dentistry is known for. For a luxury brand, every interaction matters.
optimizing online visibility
While they had good reviews, ensuring their local listing information was consistent and optimized was key for how search engines like Google understood and presented their business to potential patients.
Exquisite Dentistry recognized this and was eager to partner with Prism to elevate their online presence to match their established excellence.
prism's approach: crafting a cohesive, high-end digital ecosystem
Our strategy focused on creating a digital experience as refined and patient-centric as their in-office care:
bespoke website reconstruction
This was more than a facelift. We rebuilt their website from the ground up, using modern design principles that Prism deeply studies.
user experience (UX) first
We prioritized a seamless, intuitive experience, especially on mobile devices.
leveraging assets
We beautifully integrated their existing high-quality photos and videos to showcase their work and atmosphere.
custom development
The site was custom-coded to ensure unique branding and optimal performance.
polishing the online presence
We conducted a thorough audit of their online listings across various directories, ensuring accuracy and consistency. This foundational work helps Google and other platforms better understand and serve their business to relevant searchers.
targeted social media campaigns
We designed and launched sophisticated ad campaigns for platforms like Instagram. Using a mix of their provided media (which we often remixed or enhanced with additional design and video editing), we drove highly qualified leads to their new, compelling website, primed for conversion into appointments.
seamless systems integration
A beautiful website also needs to function flawlessly behind the scenes. We worked on integrating their existing patient management and online scheduling systems with the new website and other online platforms, creating a smooth operational flow.
embracing the future with AI
Technology is always evolving. We've begun leveraging AI to enhance various processes and are actively exploring opportunities with Exquisite Dentistry to use AI strategically for continued growth and an even more personalized patient experience.
the transformation: where digital meets distinction
The collaboration has been incredibly successful:
brand cohesion
Exquisite Dentistry now boasts an online presence that authentically reflects their luxury brand and the quality of their services. The "jarring" disconnect is gone.
elevated patient journey
From the first click to scheduling an appointment, the online experience is smooth, intuitive, and reassuring.
increased engagement & lead quality
The new website and targeted ads are effectively attracting and converting their ideal, high-value patients.
future-ready foundation
With integrated systems and an eye towards AI, Exquisite Dentistry is well-positioned for continued success in a dynamic digital landscape.
why this partnership shines
client vision
Exquisite Dentistry's commitment to excellence extended to their desire for a superior digital presence.
valuable assets
Their existing investment in high-quality media provided a fantastic springboard.
prism's design & tech acumen
Our deep understanding of modern design, user experience, and system integration was crucial.
is your established business ready for a digital elevation?
Even successful, established businesses can find their digital presence lagging behind their real-world excellence. If your online touchpoints don't truly reflect the quality and value you provide, or if you're looking to leverage the latest technologies (like AI) to connect with your ideal clientele more effectively, Prism can help.