AI voice agents for dental practices

an ai receptionist for routine calls and careful handoffs.

Q: will patients know they're talking to an ai?

we recommend clear disclosure that the caller is speaking with an ai assistant. the greeting, recording notice, consent language, and escalation path are reviewed with the practice before launch.

Q: what happens if the ai can't handle a question?

we configure explicit limits, approved answers, and transfer rules. clinical, sensitive, or unsupported questions are routed to staff instead of being answered by the agent.

Q: how long does setup take?

timing depends on call-flow complexity, vendor access, privacy review, integrations, testing, and staff approval. prism confirms the implementation plan before work begins.

Q: does it work with my practice management software?

integration options vary by product, account, API access, and approved data scope. we verify the exact read, write, and handoff capabilities for your system before promising automation.

Q: how do you handle patient privacy?

we minimize the data collected, map where it is stored and sent, and review vendor agreements and account settings with the practice. PHI is submitted to ElevenLabs only for an Enterprise customer with an executed ElevenLabs BAA and Zero Retention Mode enabled and configured. otherwise, the agent collects non-PHI or routes the caller to staff. the practice remains responsible for its compliance program.

Q: what does it cost?

pricing depends on call volume and integrations. join the waitlist and Prism will map the right next step when we can take on your practice.

prism builds custom elevenlabs ai agents for dental practices. extend phone coverage, handle approved scheduling and administrative workflows, and route clinical or sensitive questions to your team.

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protected health information

PHI is submitted to ElevenLabs only when the practice is an Enterprise customer with an executed ElevenLabs BAA and Zero Retention Mode enabled and configured. Otherwise, the agent collects non-PHI or routes the caller to staff. The practice remains responsible for its compliance program. Review ElevenLabs' HIPAA requirements.

Built for dental workflows

what your dental ai agent handles.

every feature is designed around the calls your front desk fields daily: scheduling, insurance, intake, and after-hours triage.

appointment scheduling

where supported, the agent can read approved availability, request an appointment, and send a confirmation. we verify each practice-management connection before enabling write actions.

after-hours coverage

after-hours calls can be logged and routed through practice-approved escalation rules. the agent does not diagnose, provide clinical guidance, or replace emergency instructions.

insurance & billing questions

the agent can answer approved administrative FAQs and collect details for staff follow-up. benefits, coverage, treatment, and final cost questions stay with qualified staff and insurers.

appointment reminders

with the practice's approved consent and communication settings, outbound reminders can request confirmations and route changes back to the team.

new patient intake

collect the minimum approved intake details, explain published first-visit information, and hand sensitive or clinical questions to the practice.

call routing & overflow

during busy periods, your agent handles routine calls while your team focuses on patients in the chair. complex cases transfer cleanly to staff.

The business case

the operating case for an ai receptionist.

the business case depends on your call volume, staffing, integrations, and conversion baseline. prism measures coverage, handoffs, and booked outcomes instead of promising a universal return.

Coveragecapture approved after-hours requestsavailability and escalation rules are set by the practice
Overflowhandle routine calls during busy periodsunsupported or sensitive requests transfer to staff
Handoffroute calls with collected contextclinical decisions and final answers stay with people
Measuredreview call outcomes and exceptionsperformance is evaluated against the practice's baseline

Connected tools

connecting the tools your practice already uses.

Connection options depend on each vendor and account. Prism validates permissions, supported actions, data handling, and fallback behavior before an integration goes live.

Dentrix
Open Dental
Eaglesoft
Google Calendar
Patient communication platforms
Practice management systems

FAQ

questions, answered.

common questions from dental practices evaluating ai phone agents.

will patients know they're talking to an ai?we recommend clear disclosure that the caller is speaking with an ai assistant. the greeting, recording notice, consent language, and escalation path are reviewed with the practice before launch.

what happens if the ai can't handle a question?we configure explicit limits, approved answers, and transfer rules. clinical, sensitive, or unsupported questions are routed to staff instead of being answered by the agent.

how long does setup take?timing depends on call-flow complexity, vendor access, privacy review, integrations, testing, and staff approval. prism confirms the implementation plan before work begins.

does it work with my practice management software?integration options vary by product, account, API access, and approved data scope. we verify the exact read, write, and handoff capabilities for your system before promising automation.

how do you handle patient privacy?we minimize the data collected, map where it is stored and sent, and review vendor agreements and account settings with the practice. PHI is submitted to ElevenLabs only for an Enterprise customer with an executed ElevenLabs BAA and Zero Retention Mode enabled and configured. otherwise, the agent collects non-PHI or routes the caller to staff. the practice remains responsible for its compliance program.

what does it cost?pricing depends on call volume and integrations. join the waitlist and Prism will map the right next step when we can take on your practice.

The full dental growth stack

ai phone agents work best when every touchpoint (your website, ads, seo, and follow-up) is working together.

get on the list for December.

Prism is fully booked right now. Join the waitlist to work with us in December. Spots open every month, and waitlist members get first pick.

Join the waitlist View pricing