an ai receptionist for routine calls and careful handoffs
prism builds custom elevenlabs ai agents for dental practices. extend phone coverage, handle approved scheduling and administrative workflows, and route clinical or sensitive questions to your team.
protected health information
PHI is submitted to ElevenLabs only when the practice is an Enterprise customer with an executed ElevenLabs BAA and Zero Retention Mode enabled and configured. Otherwise, the agent collects non-PHI or routes the caller to staff. The practice remains responsible for its compliance program. Review ElevenLabs' HIPAA requirements.
built for dental workflows
what your dental ai agent handles
every feature is designed around the calls your front desk fields daily: scheduling, insurance, intake, and after-hours triage.
appointment scheduling
where supported, the agent can read approved availability, request an appointment, and send a confirmation. we verify each practice-management connection before enabling write actions.
after-hours coverage
after-hours calls can be logged and routed through practice-approved escalation rules. the agent does not diagnose, provide clinical guidance, or replace emergency instructions.
insurance & billing questions
the agent can answer approved administrative FAQs and collect details for staff follow-up. benefits, coverage, treatment, and final cost questions stay with qualified staff and insurers.
appointment reminders
with the practice's approved consent and communication settings, outbound reminders can request confirmations and route changes back to the team.
new patient intake
collect the minimum approved intake details, explain published first-visit information, and hand sensitive or clinical questions to the practice.
call routing & overflow
during busy periods, your agent handles routine calls while your team focuses on patients in the chair. complex cases transfer cleanly to staff.
the business case
the operating case for an ai receptionist
the business case depends on your call volume, staffing, integrations, and conversion baseline. prism measures coverage, handoffs, and booked outcomes instead of promising a universal return.
Coverage
capture approved after-hours requests
availability and escalation rules are set by the practice
Overflow
handle routine calls during busy periods
unsupported or sensitive requests transfer to staff
Handoff
route calls with collected context
clinical decisions and final answers stay with people
Measured
review call outcomes and exceptions
performance is evaluated against the practice's baseline
connected tools
connects to the tools your practice already uses
connection options depend on each vendor and account. prism validates permissions, supported actions, data handling, and fallback behavior before an integration goes live.
- dentrix
- open dental
- eaglesoft
- google calendar
- patient communication platforms
- practice management systems
FAQ
common questions from dental practices evaluating ai phone agents.
will patients know they're talking to an ai?
we recommend clear disclosure that the caller is speaking with an ai assistant. the greeting, recording notice, consent language, and escalation path are reviewed with the practice before launch.
what happens if the ai can't handle a question?
we configure explicit limits, approved answers, and transfer rules. clinical, sensitive, or unsupported questions are routed to staff instead of being answered by the agent.
how long does setup take?
timing depends on call-flow complexity, vendor access, privacy review, integrations, testing, and staff approval. prism confirms the implementation plan before work begins.
does it work with my practice management software?
integration options vary by product, account, API access, and approved data scope. we verify the exact read, write, and handoff capabilities for your system before promising automation.
how do you handle patient privacy?
we minimize the data collected, map where it is stored and sent, and review vendor agreements and account settings with the practice. PHI is submitted to ElevenLabs only for an Enterprise customer with an executed ElevenLabs BAA and Zero Retention Mode enabled and configured. otherwise, the agent collects non-PHI or routes the caller to staff. the practice remains responsible for its compliance program.
what does it cost?
pricing depends on call volume and integrations. start with a free growth audit so Prism can map the right next step.
the full dental growth stack
pair your ai agent with prism's dental services
ai phone agents work best when every touchpoint (your website, ads, seo, and follow-up) is working together.
ready to stop missing patient calls?
next step
start with a free growth audit. we'll map your call volume, identify automation opportunities, and show how an ai agent fits your practice.